Don't share your lunch with Optus

Day 1: Took my phone to Optus to be fixed. Got told it would take about 2 weeks.

Day 20: "So where's my phone?"

"It's with the subcontractor so let me call them, then call you back."

"Fine. I'll go make a sandwich."

"Ok so it'll be ready by the end of this week or next week."

Day 28: "You haven't told me my phone is ready yet."

"Let me check on the computer."

"-_-"

"It's with the subcontractor so we don't know when it will be ready."

"You suck"

Day 30: Find out from a friend of a friend that when Optus screwed her over, she complained to the Ombudsman and ended up with a free iPhone upgrade

.

Day 31: "I really want my phone back because I cannot survive without it."

"Its with the subcontractor so let me call them, then call you back."

"Oh thank-you so much that is so helpful."

"It's been delayed because they are waiting on parts for the phone. It'll be another 2 weeks. Call back again in 2 weeks"

"Where do you live? I want to egg your house."

I am now contemplating whether to wait the 2 weeks to complain or just complain now. The Ombudsman website is all like "try and solve your problem directly before you come crying to us"

This is what my phone looked like when I handed it in to be fixed

This is what I expect it to look like when I get it back.